The quality you need - the prices you deserve since 1978
We are a Veteran Owned business
About the Role
Thomas Miller Coffee Company is seeking a friendly, organized, and dependable Customer Service & Administrative Assistant to join our team. This position serves as a primary point of contact for our customers and plays a key role in supporting daily office operations, customer service, sales activities, and administrative functions.
**Starting Pay:** $20.00 per hour
**Responsibilities Include:**
• Answering incoming customer phone calls and emails
• Processing customer orders accurately and efficiently
• Assisting customers with product inquiries and recommending new products and services
• Coordinating with route drivers and service technicians regarding customer needs and service requests
• Recording and tracking service calls and customer concerns
• Following up to ensure service issues are resolved promptly
• Verifying and balancing daily invoices
• Emailing invoices and statements to customers
• QuickBooks accounts receivable data entry
• Customer account follow-up and collections
• Preparing and recording bank deposits
• General administrative and office support duties
**Flexible Part-Time Schedule**
This position can be structured as either:
• Monday through Friday, 9:00 AM – 1:00 PM or 10:00 AM – 2:00 PM
**OR**
• Three days per week, 9:00 AM – 2:00 PM or 10:00 AM – 3:00 PM
Hours may occasionally vary due to inclement weather or business needs.
We are looking for someone who enjoys helping customers, takes pride in their work, communicates professionally, and wants to become part of a stable, family-owned company with a strong reputation for customer service.
Requirements
• Minimum 2 years of customer service experience
• Strong verbal and written communication skills
• Ability to multitask in a fast-paced office environment
• Strong organizational and problem-solving skills
• Proficient in Microsoft Word and Excel
• Basic QuickBooks knowledge preferred
• Professional telephone and email etiquette
• Ability to work independently and as part of a team
• Reliable attendance and punctuality
About the Company
Thomas Miller Coffee Company is a family-owned office coffee service provider serving businesses throughout Eastern Pennsylvania, New Jersey, and Delaware since 1978. We take pride in delivering exceptional customer service, quality products, and building long-term relationships with our customers.
We are seeking a dependable, customer-focused individual to join our team and become part of a company where employees are valued and many have enjoyed long, successful careers.